Delivery/ Shipping Method

We do free delivery to all locations in Lagos for orders above N10,000.00, and for our esteemed customers living outside of Lagos and up country, a charge is applied based on your order weight and your shipping address by TRANEX.

Our standard delivery timeline is 24 hours for customers residing in Lagos and 1-3 business working days for customers residing outside of Lagos.

Cash on Delivery

Cash on Delivery is available in Lagos Metro. You may pay our dispatch with cash or debit card when your order is delivered. You will only be able to pay with the timeless POS machine

What is POS?

A Point of Sale (POS) machine is a secure wireless device that has been issued by a bank in line with the Central Banks cashless policy. The POS will work with MasterCard and Visa debit cards issued by any bank.

Alternative Payment Options

Bank Online Transfer/ Cash Deposit:

GTB

• Account Name: Microvista Business Resources
• Account Number: 0043963983
Sortcode : 058335918

Return Policy (7days)

Timeless strives to get your deliveries to you in the best condition possible and we believe you will be delighted with your purchase. In the unlikely event that you wish to return an item, we offer a 7 day return policy starting from the day of delivery.

This means you can cancel your order within 7 days; we also encourage you to check your order upon delivery and if any items are incorrect, damaged or faulty you should notify us immediately by calling 08179940808, 08105056684 or send an email to support@timeless.com.ng with your telephone and order number.

Cancellations and Returns

At timeless, our customers comes first, and that means making sure you get what you want at the best value.

Our 7 day Money Back Guarantee ensures you have every chance of getting the right item(s) for you and provides coverage in the off chance that we make any inaccuracy in delivery.

What is Timeless 7 Days Money Back Guarantee?

Within 7 days of you receiving your item(s):

Timeless offers you the opportunity to get a full refund for items that are damaged/ defective,

Timeless offers you the opportunity to get a like-for-like replacement on the defective/ damaged item(s),

Timeless offers you the opportunity to swap any wrongly delivered item(s),

All at no extra cost to you.

Conditions of Guarantee

Please note that you always have the option of confirming your items before the dispatch leaves and if you receive a package that is open or looks to have been tampered with and not sealed with timeless stamp or seal, do not accept it. Items should be returned in the original condition you have received them. Please understand that we cannot accept returns in certain instances:

Damages due to misuse of product

Any damage / defect which are not covered under the manufacturer's warranty

Any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging if any, and all other items originally included with the product(s) delivered

All physical products sold by timeless are covered by this guarantee. Replacement can be for the entire product or part(s) of the product subject to availability of the same on timeless.com

How do I return a defective/ damaged/ wrongly delivered product?

Notify us (email support@timeless.com.ng, call 08147513200 of the damaged/ defective or wrongly delivered product as soon as possible. In line with our 7 Day Money Back Guarantee, you have 7 days from the date of delivery to return the product for a full refund, replacement or swap.

For addresses within Lagos, we will come and pick up the items from the address the item(s) was delivered to. For addresses outside of Lagos, you would be required to take the item(s) to the nearest Dispatch Company that we will eventually use (we will provide the necessary details when needed). Both at no extra cost to you.

Please ensure that the product is returned in the original condition you had received it. Once we confirm that the product is eligible for return/ replacement, we will go ahead with the refund/ replacement.

What are the modes of refund available?

Timeless will offer refunds by bank transfer to any Nigerian bank account provided by you, kindly have it in mind that refunds will only be made through the source of payment transaction. This basically means that if the mode of payment was EFT or Bank Deposit for e.g., then the refund will be made through the very same channel. It may take up to 7-10 business days for the respective banks to process the refund. Please get in touch with the banks directly in case of any delays post confirmation of refund by timeless.

Can I cancel/change my order before delivery from timeless.com.ng?

Orders can be cancelled/ changed online (24 hrs after purchase) before the item(s) has been shipped and the cancelled order amount will be refunded.

If the total order value after the changes have been made falls below N10,000 in Lagos metro and N15,000 outskirt of Lagos and N50,000 nationwide, it will no longer qualify for free shipping, and regular delivery charges will be incurred.

Orders can also be cancelled during delivery. In case your product has been shipped but has not yet been delivered, to cancel contact timeless.com.ng Customer Care on 08179940808, 08105056684 or e-mail us at support@timeless.com.ng

Unfortunately, an order cannot be cancelled in case a delivery has already been made.

How can I cancel items in my pre-delivered order?

Contact timeless Customer Care, on 08179940808, 08105056684 or e-mail us at support@timeless.com.ng and we will have the issue quickly resolved. Shipping Costs

Shipping Costs